Terms & Conditions + Returns & Refunds Policy

Welcome to Bebe Bebe Online, an Australian-owned online store offering a curated range of products for both mum and bébé.

By accessing or purchasing from our website, you agree to the following Terms and Conditions. Please read them carefully before placing an order.

Terms & Conditions

1. General Information

Bebe Bebe Online operates as a retailer. This means that while you order directly from us, products are supplied and shipped from our trusted third-party partners.

We aim to provide accurate product descriptions and images, however, we cannot guarantee that all details are always completely up to date or error-free. We reserve the right to correct any errors, inaccuracies, or omissions at any time.

2. Ordering

When you place an order through Bebe Bebe Online, you are making an offer to purchase the product(s) listed in your cart. Once your order has been confirmed and payment processed, it will be forwarded to our supplier for fulfilment.

Please ensure all details are correct before submitting your order, as changes cannot always be made once it has been processed.

3. Pricing

All prices are listed in Australian Dollars (AUD) and include GST where applicable.
We reserve the right to update prices or promotional offers at any time without notice. In the unlikely event a product becomes unavailable after you’ve placed your order, we will notify you promptly and offer a refund or suitable alternative.

4. Shipping & Delivery

Orders are shipped directly from our suppliers and may arrive in multiple parcels. Estimated delivery times will vary depending on your location and the supplier’s warehouse.

Once your order has been dispatched, you will receive tracking details (where available). While we do our best to ensure timely delivery, we cannot guarantee exact delivery timeframes.

5. Returns & Refunds

Your satisfaction is important to us. We comply with all obligations under the Australian Consumer Law (ACL), which means you are entitled to a refund or replacement if a product is faulty, damaged, or not as described.

As our items are supplied by third-party partners, we are unable to accept returns for change of mind.
If your order arrives damaged or faulty, please contact us within 7 days of receiving your item, including your order number and clear photos of the issue. We will arrange a suitable resolution — either a replacement or a refund.

6. Product Information

While we aim to display colours and images as accurately as possible, variations may occur due to different devices and monitor settings. Product availability and specifications are subject to change without notice.

7. Liability

Bebe Bebe Online is not liable for any indirect, incidental, or consequential loss arising from the use or inability to use our website or products.
Once an order has been dispatched to the carrier, responsibility for delivery lies with the courier. However, we will always assist in resolving any shipping issues to the best of our ability.

8. Privacy

Your privacy matters to us. We collect personal information such as your name, email, and shipping address solely for order fulfilment and customer service purposes.
We will never sell or share your information with unauthorised third parties.

9. Contact Us

If you have any questions or concerns, please contact us at:
📧 contactus@bebebebe.online
🌏 bebebebe.online