🍼 Frequently Asked Questions (FAQ)
We’re here to help! Below are some common questions about shopping with Bebe Bebe Online. If you can’t find what you’re looking for, feel free to contact us at — we’d love to hear from you.
🛒 Ordering
Q: How do I place an order?
Simply browse our store, add your favourite items to your cart, and proceed to checkout. Once your order is confirmed, you’ll receive an email with your order details and confirmation.
Q: Can I change or cancel my order after it’s been placed?
We process orders quickly, so we’re unable to make changes or cancellations once your order has been sent to our supplier. Please double-check your details before confirming your purchase.
Q: Will my order arrive in one package?
Not always. Because we work with multiple trusted suppliers, your order may arrive in separate parcels at different times. Don’t worry — you’ll receive tracking details for each shipment.
🚚 Shipping & Delivery
Q: Where do you ship from?
We’re proudly Australian-owned, and our products are shipped directly from our suppliers’ Australian warehouses.
Q: How long will delivery take?
Most orders are processed within 2–5 business days and delivered within 7–14 business days, depending on your location and the supplier.
Q: How much is shipping?
Shipping rates are calculated at checkout and vary depending on the product and your delivery address. Some items may qualify for free shipping — keep an eye out for those!
Q: How can I track my order?
Once your order is dispatched, you’ll receive an email with your tracking details. If you haven’t received tracking information after 7 days, please contact us for assistance.
💸 Returns & Refunds
Q: What if my item is faulty or damaged?
If your order arrives faulty, damaged, or not as described, please contact us within 7 days of receiving it. Include your order number and photos of the issue, and we’ll arrange a replacement or refund in line withAustralian Consumer Law.
Q: Do you accept change-of-mind returns?
Unfortunately, we’re unable to accept returns for change of mind as our products are shipped directly from third-party suppliers. Please review product details carefully before purchasing.
Q: How do I request a return or refund?
Send us an email at with your order number, photos (if applicable), and a brief description of the issue. We’ll get back to you as soon as possible.
🎁 Products
Q: Are your products genuine and high quality?
Absolutely! We only source from trusted Australian suppliers. Every item is selected for its quality, safety, and practicality for both mum and bébé.
Q: Will the colours or styles look exactly like the photos?
We do our best to ensure accurate product images, but colours may appear slightly different due to lighting or device screens.
Q: Do you restock popular items?
We do! If something you love is out of stock, check back soon or subscribe to our newsletter for restock updates.
🧾 Payments
Q: What payment methods do you accept?
We accept all major credit/debit cards, and other secure payment options listed at checkout.
Q: Is my payment information secure?
Yes — our website uses industry-standard SSL encryption and secure payment gateways to protect your information at all times.
Q: Do you restock popular items?
We do! If something you love is out of stock, check back soon or subscribe to our newsletter for restock updates.
🤍 About Us
Q: Who owns Bebe Bebe Online?
Bebe Bebe Online is proudly Australian-owned, founded in 2025, and created to bring parents a thoughtful, stylish, and trusted range of products for both mum and bébé.
Q: Do you have a physical store?
Not at this stage — we operate exclusively online to keep our prices affordable and our product range wide.
Q: How can I contact you?
You can reach our friendly team anytime at contactus@bebebebe.online or via the contact form on our website. We’ll respond as soon as possible!